Direct contact
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We are happy to help.
Choose a category below, or write us directly. We typically respond within 24 hours.
Help topics
Installation & Getting Started
How to download AuraHarmony and get it running — on iOS and Android.
- Download from App Store or Google Play
- On first launch: choose language and audio preferences
- Headphones recommended (especially for binaural beats)
- No sign-up required — you can start right away
Audio & Playback
Issues with volume, silence or sound quality? Solutions are here.
- If the sound stays silent: check system volume and app volume
- For distortion: close other apps using audio in parallel
- Bluetooth headphones can introduce latency — wired is preferred
- Background playback is enabled by default
Purchase & Refund
Questions about the one-time purchase, refunds, and restoring your license.
- One-time purchase €11.99 — no subscription, no hidden costs
- Refund through Apple or Google within the platform window
- Restore license: tap "Restore Purchases" in the app
- For complex cases: just write to us
Privacy & Account
We do not collect personal data — and that is by design.
- No account, no login, no email required
- All frequencies and playlists stay local on your device
- No tracking, no analytics, no third-party scripts
- Fully GDPR-compliant — built in Germany
Nothing here?
We are happy to help personally. Write to us with your issue — you will get a real answer from a real person.
info@auraharmony.app